Check your bike box for any external damages, click pictures of the box from all sides before opening it.
Put the box in a well-lit space with a flat surface.
Cut open the straps carefully and open the top flap of the box.
Refer to the Welcome Booklet shipped with your bike or battery (in case the battery is shipped separately) *also attached here.
Ensure that all the contents of the bike are safe and undamaged.
In case of any problems with the contents contact support.