In the rare instance that you need to send the bike back to us please refer to the instructions here.
Before you start the disassembly of your bike take some good sharp pics from different angles and send them to us.
Pack up your bike as best as you can. You can either use the original packaging or buy them locally.
You can also refer to the video instruction here - https://www.bikeride.com/box-bike/
Once the bike is partly disassembled and packed, take some pictures of it from different angles to capture how the bike was packed and how it looked before it shipped.
For bigger bikes with Fat tires 26" and above ship the wheel in a separate box to avoid damage to the bike in the shipping.
Place extra cardboard padding on the bottom of the box where the fork would sit inside the box.
After the box is packed up remove all previous labels and stickers. Items under Red Box need to be removed (Ref Pic-1)